A little clarity.
A lot of peace of mind.
What to know before, during, and after your home cleaning.
Will you bring supplies and equipment?
Yes. We provide the supplies and equipment needed to clean your home. Let us know when booking if you prefer particular products.
What should I do before my appointment?
Please pick up personal belongings, clothing, toys, and other household items so we can focus on cleaning.
How do I pay for services?
Payment is due the same day, immediately after the agreed work is completed. The existing site lists cash, check, Visa, MasterCard, American Express, debit cards, Venmo, and Google Pay, with a 2% card fee. Confirm payment methods and applicable fees when booking.
What if I need to cancel or reschedule?
Call 531-777-5376 at least 24 hours in advance. The original FAQ and terms list different short-notice cancellation amounts; please confirm the applicable fee when booking.
Do I need to be home?
You are welcome to be home or arrange access in advance. Please keep occupants out of work areas and off wet floors.
What if you cannot access my home?
The existing policy lists a $50 lockout fee if we cannot gain access. Confirm entry arrangements before your appointment.
When does billable cleaning time begin and end?
Time runs from arrival, including unloading supplies and equipment, through completion and loading the equipment back into the vehicle. Hourly rates are charged per worker.
What should I do with pets?
Please secure pets in a carrier or a safe, separate area of the home or garage for their safety and the safety of our cleaners.
Do you guarantee your work?
Contact us at 531-777-5376 within 24 hours after service completion if an agreed area was missed or not cleaned to your satisfaction. We will return to re-clean the areas of concern at no additional charge. The original policy does not provide monetary compensation.
Are you insured?
Yes. We carry liability coverage. Contact us for current insurance documentation.
How long will carpets take to dry?
The original website estimates 6–12 hours after hot water extraction and 2–4 hours after dry cleaning. Actual drying times depend on conditions and the cleaning method.
How often should carpets be professionally cleaned?
The original guidance is every 12–18 months, or every 6–9 months for homes with pets, children, or heavier use. We can discuss your carpet’s condition and needs.
Should I vacuum before carpet cleaning?
No. Our carpet-cleaning service includes vacuuming with a commercial HEPA-filtered vacuum at no additional cost.
What carpet-cleaning products do you use?
The existing site describes green-certified products as the primary carpet cleaner. Please tell us about product preferences or sensitivities before booking and ask for current product information.
What happens in severe weather?
If travel or carrying equipment is unsafe, we may cancel that day’s service and work with you to reschedule.
Is gratuity expected?
Tips are appreciated but not required. The gratuity is split equally among the team. You may leave cash or specify a tip with your payment.
How does the referral program work?
Every time you refer a new client to us who uses our services, you receive $25 credit towards your next cleaning service to be applied after Anytime Cleaning Services has completed your friend’s first cleaning. Your friends will also receive a $25 discount after their 1st scheduled house cleaning service has been completed. To qualify for the referral bonus, you must have used our services within the past 6 months of the referral and your friend(s) must be a New Customer & never have used our services. Your friends are limited to one discount per cleaning, but you can combine yours.